homesite mapcontact
Further Information
For further information on our policies and procedures, please refer to our formal policies folder which can be found in the reception area. You are welcome to review the nursery's policies at any time, although many will be brought to your attention upon registration.

Policies and Procedures

Accidents and Incidents Policy

Accidents can be very distressing for anyone involved so at Bright Sparks Private Day Nursery we follow this policy and procedure to ensure all parties are supported and cared for, and their health, safety and welfare is protected throughout their time in the nursery.

Comments, Concerns and Complaints Procedure

We believe that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and reasonable requests. We welcome suggestions on how to improve our nursery and will give prompt and serious attention to any concerns about the running of the Nursery.

Complaints Policy